Privacy Policy
Casino Of Dreams is committed to protecting your personal information and maintaining transparency about how we collect, use, and safeguard your data. This privacy policy outlines our practices regarding the information we gather when you use our online slot game services and explains your rights under applicable data protection legislation in the United Kingdom.
Information We Collect
When you interact with Casino Of Dreams, we collect various types of information to provide you with our gaming services and ensure a secure environment. Personal data includes your name, email address, date of birth, postal address, and telephone number, which you provide during account registration. We also gather payment information, including debit or credit card details and transaction history, to process deposits and withdrawals. Technical information is automatically collected through cookies and similar technologies, encompassing your IP address, browser type, device information, operating system, and gameplay data such as games played, bet amounts, and session duration. Additionally, we maintain records of your communications with our customer support team and any correspondence you send to us.
The following table summarises the categories of data we collect:
| Data Category | Examples | Collection Method |
|---|---|---|
| Personal Information | Name, email, address, telephone | Direct input during registration |
| Financial Data | Card details, transaction records | Payment processing |
| Technical Data | IP address, device type, browser | Automatic collection via cookies |
| Usage Data | Games played, bet history, session times | Gaming platform tracking |
| Communication Records | Support messages, email correspondence | Customer interactions |
How We Use Your Information
Your information enables us to deliver and improve our gaming services whilst complying with legal obligations. We process your data to create and manage your Casino Of Dreams account, verify your identity and age to prevent underage gambling, and process your financial transactions including deposits, withdrawals, and payment of winnings. Your information helps us personalise your gaming experience, provide customer support, and respond to your enquiries. We use data to detect and prevent fraud, money laundering, and other illegal activities, as well as to ensure responsible gambling practices by monitoring gameplay patterns. Technical data allows us to improve our platform performance, troubleshoot technical issues, and develop new features. Where you have provided consent, we may send you marketing communications about promotions, new games, and special offers. We also use aggregated and anonymised data for statistical analysis and business intelligence purposes.
Data Sharing and Disclosure
Casino Of Dreams shares your information only when necessary to operate our services or when required by law. We engage third-party service providers who process data on our behalf, including payment processors for handling transactions, identity verification services to comply with anti-money laundering regulations, cloud hosting providers for data storage, customer support platforms, and marketing service providers where you have opted in. These processors are bound by contractual obligations to maintain data security and use information solely for specified purposes. We may disclose your information to regulatory authorities, law enforcement agencies, and government bodies when legally required or to protect our rights and comply with licensing obligations under UK gambling regulations. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, with notification provided in advance. We do not sell your personal information to third parties for their marketing purposes.
Data Security and Retention
Protecting your privacy remains a fundamental priority at Casino Of Dreams. We implement industry-standard security measures including SSL encryption for all data transmissions, secure servers with firewall protection, regular security audits and penetration testing, access controls limiting employee access to personal data, and secure payment processing systems compliant with PCI DSS standards. Despite these safeguards, no internet transmission is entirely secure, and we cannot guarantee absolute security. We retain your personal information for as long as your account remains active and for specific periods afterwards to comply with legal and regulatory requirements. Account information and transaction records are maintained for six years following account closure as required by UK financial regulations and anti-money laundering laws. Marketing preferences are retained until you withdraw consent. Technical and usage data may be retained in anonymised form indefinitely for analytical purposes.
The table below outlines our standard retention periods:
| Data Type | Retention Period | Legal Basis |
|---|---|---|
| Account Information | Duration of account plus 6 years | Regulatory compliance |
| Transaction Records | 6 years from transaction date | Financial regulations |
| Identity Verification | 6 years from account closure | AML requirements |
| Marketing Consent | Until withdrawal of consent | Consent management |
| Support Communications | 3 years from last contact | Business records |
Your Rights and Contact Information
Under UK data protection law, you possess several rights regarding your personal information. You have the right to access the personal data we hold about you by submitting a subject access request. You may request correction of inaccurate or incomplete information and, in certain circumstances, request deletion of your data, though this may prevent us from providing services or meeting legal obligations. You can object to processing based on legitimate interests and request restriction of processing in specific situations. Where we rely on consent, you may withdraw it at any time, though this does not affect previous lawful processing. You have the right to receive your data in a portable format and transfer it to another provider. To exercise these rights or raise concerns about how we handle your information, contact our Data Protection Officer at [email protected] or write to Data Protection Officer, Casino Of Dreams, with your full postal address. We will respond to requests within one month. If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office at ico.org.uk. We may update this casino privacy policy periodically to reflect changes in our practices or legal requirements, with the revised version posted on our website and the effective date indicated at the top of the document.